Returns

RETURNS

Final Sale Items:

- Items marked down from the original price are FINAL SALE and cannot be returned
- eGift Cards
- All jewelry, swim suits, sunglasses, bags, hats and other accessories

Within 14 days of delivery date:

You may receive store credit (via electronic gift card) or exchange for items mailed back to us within 14 days of the delivery date that is provided by USPS. Returns must be postmarked by the 14th day from the delivery day. The 14 day timeframe includes holidays and weekends.

NOTE: You will be issued credit via digital gift card.

Exchanges may only be made through the mail. Items can be returned for store credit only. 

Gift Cards will be issued via email. Gift Cards have no expiration date. 

Original shipping charges are non-refundable. You are responsible for shipping costs to send the item back and shipping cost for the exchange to be shipped or the item(s) purchased with store credit shipped.

All Returns Must:

- Include receipt and tags attached,
- Be unworn and free from odor such as smoke, perfume or other odors.
- Not be damaged or stained with makeup, deodorant or perfume.

We have the right to refuse a return if it does not meet these requirements. You will be notified by email if a return is received that does not qualify. The item will be held for 4 weeks and if we do not receive a response within that timeframe, the item will be donated. This policy also applies to any "return-to-sender" packages. 

Damages:

All damages must be reported by email within 24 hours of delivery date and must include an image of the damage. Report damages to lydiaannesboutique@gmail.com with subject line "Damage."

Begin Return Process:

All items MUST be returned through the mail. Please contact us at lydiaannesboutique.com and put RETURN along with your order number in the subject line. We will respond with address and an RA number for you to include on the box. 

You are responsible for return shipping costs.

We are not responsible for items that are lost while in-transit back to our location. We suggest shipping with USPS, UPS or FedEX and asking for a tracking number on returned items.

If your order does not meet all of the above requirements for an exchange or store credit, we will ship the item back to you with additional shipping costs.

**We are not responsible for missing packages. If tracking shows “delivered” -  you will need to file a claim with the carrier.